We all know the tremendous waste that emanates from some of
the decisions made by Tameside council bosses. This is because many people appear
to have been given responsibilities far beyond their abilities. Consequently, in their quest to improve public services, councillors and
council bureaucrats alike, are throwing our money around like confetti
.
To illustrate my point, take the article in last week’s
Reporter which told of the council’s efforts to ensure carers get the help and
support they need.
In order to get their message across, we were treated to a
picture of Cllr Brenda Warrington, pointing to a bus side advertising poster.
Now several aspects of council inefficiency spring to the
fore here. Firstly, the inaccuracies and conflicting messages contained within the short Press Release.
In launching the ‘Prepared to Care’ campaign, we were told
that ‘one in eight’ of us will become a carer at some point. But then, a few
short lines later, a lady named Lina Patel, (This was how the lady's name appeared in the article) a Carer Centre
Manager, told us ‘three in five’ of us will become a carer at some point!
So which is it?
My next question queries the council’s choice of media.
Outdoor advertising is a type of advertising medium that
involves posting messages and promotional items ‘outside’ where people can see,
read and react to them.
Therefore, the most important part of a successful bus ad
campaign as chosen to spear-head the council’s campaign, should be the content
of the ad.
However, if your objective is to talk directly to a small, specific
audience, (which, based on the council’s own figures is estimated to be a mere 8.2%
of Tameside residents) then generally speaking bus side advertising is incredibly
wasteful, as most of the people who see it will not be in the target market. Therefore
I can confidently predict that if these ads were issued by a private company,
who had to show a ROI, the choice of media spend would be somewhat different!
Now let’s look at the design.
Design work is nearly always subjective, however, when you
look at the design of Tameside council’s poster it is clear that whoever put it
together has lost sight of the fact that this bus poster is basically a moving
billboard, and it’s likely to be travelling past a potential reader at 30mph! It’s
not unusual for misguided advertisers and inexperienced designers fall into the
pitfalls of overstuffing the ad/poster with too much information, but the
result is that the ad/poster becomes too cluttered and the message; as clearly illustrated
in this example, gets totally lost. Therefore not only does it render the ad/poster
illegible, the choice of booking bus sides to champion this ad campaign is a
complete waste of money!
Most experienced advertising people will tell you that for an
‘exterior’ bus ad’ to be effective; the message you are trying to deliver should
be condensed and expressed in no more than 3 lines and if you are trying to
create a lasting impression, the advertisement should be placed on specific
routes/time schedules, based on the target audience’s opportunities to see
standard formula, and should run for at least a 12 week period.
Unfortunately, the Press Release is not clear on the
campaigns scheduling or duration, it merely states: Tameside council’s ‘on-going’
campaign.
Having decided on the best method of reaching their target
audience and the council’s media advisor having deemed that their target audience
could be best identified as public transport users, then, I would have thought
that interior bus adverts would have been a better choice, as they would maximise
their message and exposure to bus passengers during regular journeys. The fact
that bus passengers are in a captive environment for more than 25-35 minutes
makes interior bus advertisements ideal for communicating more ‘detailed’
messaging in tactical ‘call to action’ campaigns as this one.
So, in this short ‘run of the mill’ story, the likes of
which are issued weekly and in abundance from the bowels of the Town Hall, it only
goes to illustrate just how much money is wasted by being spent inefficiently
by groups of unqualified, inexperienced, decision makers.
In this case, that’s the person who initially proposed the
media, the person who then approved the choice of media, the person who wrote
the poster, the person who designed and produced the artwork for the poster.
The person who wrote the Press Release, the person who read and approved the
Press Release and passed it for publication and finally the councillor who
cheerfully posed to endorse the campaign launch.
Those seven inexperienced people are earning wages and are
wasting our money on an ‘on-going’ weekly basis!
No wonder these people fear ‘the cuts!’
Who would be able to read that on a passing bus? Absolutely no thought has been given to this campaign. The word amateurs springs to mind. With your background in advertising, you make some very valid points Curmudgeon.
ReplyDeleteMost carers spend the majority of their time in the home, so are extremely unlikely to see an advert on a bus, even if they could read it. As a carer myself and as with most carers I imagine, I drive and only see the back of buses. I would have thought a far better medium would have been the councils own newsletter The Tameside Citizen, or even an advertisement in the Tameside Reporter & Glossop Chronicle. Sorry, I forgot that last publication is only distributed to strong Labour voting areas.